Articles by Colin Ayres

Domino’s to the World: Our Pizza Sucks

Friday, January 15th, 2010 - by Colin Ayres

It was less than a year ago when the web was buzzing over a YouTube video that starred two Domino’s Pizza employees displaying some, er, inappropriate behavior as they prepared a customer’s order. The result? Over 940,000 views and a tidal wave of bad PR. The repulsive nature of the video served as a catalyst for unbridled criticism on social networks, which held the company, its employees, and its pizza in contempt.

It didn’t take long for CEO, Patrick Doyle, to respond. He issued a public apology via the same channels that had delivered a significant blow to the Domino’s brand and its core product. He promised a full investigation, thanked loyal customers, and guaranteed changes abound.

Fast forward to January 2010. Domino’s launches a fully-integrated ad campaign called the Pizza Turnaround — the true story of how the nation’s second-largest pizza company and the largest deliverer of pizza is facing its harshest critics and attempting to remake its pizza from the crust up. The campaign addresses the problem directly, with current employees sharing footage of product-bashing focus groups and unkind quotes from social networks such as, “[It] tastes like cardboard.” In addition, the brand is promoting its move toward selling pizza via social networking sites and popular mobile devices in hopes of meeting customer demand while appealing to a younger audience.

If nothing else, in the wake of the public relations nightmare that started in early 2009, Domino’s honesty is refreshing. If more advertisers took this kind of approach, especially during the so-called social media revolution the industry is facing, they’d be better off. But can this truth-in-advertising approach work for such a tarnished brand? Can Domino’s reshape perception and build loyalty with the simple proclamation, “Our pizza sucks and we’re going to do something about it”? It’s probably too early to tell, although initial reactions have been positive. In the end, it will be the quality of the product (read: does it taste more like freshly baked dough and cheese than cardboard) that decides if the Pizza Turnaround is indeed a revolution.

Check out www.pizzaturnaround.com and share your thoughts.

Big ‘Boom De Ah Dah’

Friday, December 4th, 2009 - by Colin Ayres

Shortly after Discovery Networks premiered The World is Just Awesome in 2008 to promote the Discovery Channel, the spot garnered major media attention and won several industry awards. In fact, it was so popular and well received by audiences that a second version was recently released. Same catchy melody. New faces and lyrics.

In today’s participatory culture, where consumers engage with and influence brands constantly, perhaps the most interesting aspect of the campaign is the budding viral component. Rather than just the love of a product (reference: A Positive “Spin” on Viral), the pass-along effect in this case is growing out of consumers’ love of an advertisement.

This isn’t the first time that’s happened, but it’s rare. So, what’s the magic formula? There isn’t one. Discovery Networks struck brand awareness gold by genuinely connecting with its audience. Obviously, it’s easier said than done. But by allowing people around the world to put their own spin on ‘Boom De Ah Dah’, the brand found a unique way to engage its audience and gain exposure. Now, Discovery Networks is asking for even more submissions from all of their “talented friends out there.” That’s what I like to call striking while the iron is hot.

Go, Speed, Go (An Addendum to “Dentyne’s Take on the PSA”)

Thursday, September 17th, 2009 - by Colin Ayres

Social Media IconsSince the Industrial Revolution, the world has had a love affair with efficiency. Faster equals more convenient. Today, our affection for speed is more prevalent than ever. Technological advancements, namely the Internet with all its bells and whistles, allow us to consume information and communicate with one another at an unprecedented rate. At this moment, people everywhere are simultaneously answering emails, transferring money, and chatting with friends half way around the world – all via mobile phone. What’s not to love?

John Freeman thinks there’s plenty. Author of The Tyranny of E-mail, he argues “reacting to demands on our time by simply speeding up has canceled out many of the benefits of the Internet.” Moreover, he believes innovation has “isolated us from the people with whom we live” and makes it more difficult to “listen and mean it, to be idle and not fidget.”

Did you hear that? It was the sound of generation X-ers and Y-ers everywhere collectively rolling their eyes. But Freeman’s manifesto for slow communication isn’t without some merit. Since the late 18th century, it seems progress has favored quantity over quality. The most popular means of communication currently are good examples. Take Twitter. Can we really expect to send meaningful messages in just 140 characters? Then there are platforms like Facebook. As more and more people rely on social networking to keep in touch, handshakes are replaced by friend requests and human emotions are reduced to animated emoticons.

It’s a valid argument – relevance has diminished and face-to-face interactions have dwindled. But in the end Freeman’s ideals end up sounding archaic and nostalgic. The web is evolving and social media platforms are the cause. According to Erik Qualman, founder of the theory of Socialnomics™, social media represents a “fundamental shift in the way people interact.” Consider just a sample of his statistical research: Ashton Kutcher and Ellen DeGeneres have more followers than the entire population of Ireland, Norway, and Panama; it only took Facebook nine months to acquire 50 million users (to put it into perspective, it took television 13 years); and there are over 200,000,000 million blogs with more than half of the bloggers posting content or “Tweeting” daily. By the time you finish reading this, those numbers will likely have increased. In short, the world runs – and will continue running – on the web.

The Social Media Revolution depicted by Qualman represents the most significant societal change since the Industrial Revolution. Fast talk is just a byproduct of that evolution. Freeman would warn that the rate at which we communicate is diminishing the value of those communications. Maybe. But the advantages of innovation far outweigh the disadvantages. We are interconnected like never before, seamlessly communicating with friends, families, and colleagues whenever, wherever. Facts, opinions, and information alike flow freely 24 hours a day, seven days a week. Companies that offer real value to consumers scale overnight, while imposters disappear with the blink of an eye. With upsides like those, the revolution can’t turn fast enough.

Watch Erik Qualman’s Socialnomics Video

Read John Freeman’s “Not So Fast”

Tweets Speak Volumes

Friday, August 14th, 2009 - by Colin Ayres


Tweets Speak Volumes

We have a saying around here. Everything communicates. Actually, it’s more like a mantra – a pillar of our strategic model and a familiar tune to our clients for sure. It’s simple, really. Everything you do, from the way you answer the phone to advertising, is a reflection of your brand. For better or for worse.

That goes for Twitter, too. Yep, a tweet can say plenty. In fact, with a unique angle (read: you have something interesting to say) and enough followers (read: people are actually interested in what you’re saying), 140 characters are enough to build a brand.

Or, kick it in the groin. Take J.R. Smith, a point guard for the Denver Nuggets. Recently, The Denver Post raised questions about whether his tweets were gang related. Consequently, J.R. pulled the plug on his account to avoid the bad publicity. Then there’s Antonio Cromartie, a defensive back for the San Diego Chargers. He was fined $2,500 for complaining about the food at training camp, claiming the team hasn’t reached the Super Bowl in the last few years due to malnutrition.

It wasn’t long after the two incidents that ESPN issued a memo prohibiting affiliated “personalities” from using Twitter unless it serves the network’s agenda. The call for censorship isn’t surprising when you consider that the athletes are essentially employees of ESPN, a brand with a reputation to maintain among its viewers, a.k.a. customers.

The same goes for your brand. Share insights, answer questions, entertain, and provide links. In short, if you’re going to communicate with customers, be relevant. It will help serve your company’s agenda. But don’t do it without a level of control and thoughtful restrictions. After all, in a world powered by social networking, it doesn’t take much to smear a brand these days. Just a tweet will do.

The Most Interesting Beer Salesman

Thursday, July 16th, 2009 - by Colin Ayres

For whatever reason, and there are plenty of theories out there, the proverbial big idea is a rare commodity in advertising nowadays. (Some even argue that it’s dead, but that’s a blog entry all it’s own.) The kind of idea that creates longstanding meaning for brand, sets it apart from the competition, and galvanizes customers. Truly, they are few and far between.

The Most Interesting Man in the World is just that kind of rarity. This immeasurably popular Dos Equis campaign is a beacon of originality in a sea of sameness. Not only is the protagonist a gray-haired father figure, the seen-it-all “life connoisseur” openly admits that he doesn’t always drink beer. Compare that to every other beer commercial and Dos Equis shines like a beacon in the cluttered aisles of supermarkets, too.

In fact, during a time when imported beer sales have dropped 11%, the man who “once had an awkward moment just to see how it feels” has helped Dos Equis boost their sales by 17%. From TV and radio spots to online advertising to viral videos, this tightly integrated campaign is a testament to the power of big ideas and the value of branding. Especially in tough economic times.

Read the Full Story at AdAge

The reality of social media. (From the Onion, of all sources.)

Friday, June 26th, 2009 - by Colin Ayres

In a recent report, the Onion parodies social media. The story holds a mirror up to those of us on the “bleeding edge,” poking fun at our new toys and the increasing roles they play in our daily lives. It’s hilariously insulting (and a bit profane, so apologies in advance), but the “fake news” organization delivers a feasible depiction of modern-day networking.

Technology is revolutionizing the way we share and consume information. Just ask the people reading this post on their iPhone, while at the same time updating their Facebook page, tweeting about a great restaurant, and monitoring a bid on eBay.

We are interconnected with friends and associates like never before. And the marketing industry will have to evolve as a result, specifically the means in which we communicate with consumers. Some are ahead of the curve. Shaq is building personal brand equity on Twitter. ESPN anchors are reporting via their Facebook pages. And Dominos Pizza recently quashed an onslaught of bad PR using viral videos. That’s the reality. Now we have to deal with it.

Check out a real-life example of social media at work

Synchronized menstruation? You betcha!

Wednesday, June 24th, 2009 - by Colin Ayres


Global Period Project

The Global Period Project (GPP) is a new gender experiment that subjects the “McClintock Effect” to the power of the web in an attempt to synchronize the menstrual periods of millions of women around the world. Why? Even the creators aren’t entirely sure.

At its core, the GPP is an unusual example of social media organizing people who before might not have been able to collaborate in such a manner. (A more mainstream case is Barack Obama’s presidential run, highlighted by an unprecedented display of interconnectivity between voters via MySpace, Twitter, and blogs.) Until now, only a small group of close female friends could have attempted such a study. Today, potentially millions of women can partake, increasing the experiment’s statistical validity, not to mention proving the reliability of the McClintock Effect beyond a shadow of a doubt.

It’s certainly quirky, possibly blush-worthy, and potentially momentous. As a woman, would you participate? As a man, what’s your take? We wonder at what point does a social media campaign become, um, too social?

See for yourself here
Read the blog here

Sex sells. And I’ve got the receipts to prove it.

Friday, June 19th, 2009 - by Colin Ayres

Remember when Cindy Crawford stepped out of a red Lamborghini at a remote roadside rest stop to buy (and subsequently chug) a Pepsi? That’s just one of the top 10 hottest, most memorable commercials ever to hit the airwaves, according to eight ad execs that collaborated to come up with the list.

It’s no secret that viewers are more likely to pay attention when [insert name of a beautiful person here] is interacting with a product. But, the line between provocative and sophomoric is a thin one. Which is why you won’t find a scantily clad woman washing a car while eating a juicy burger among the honorees. Rather than hitting viewers over the head with a sexual sledgehammer, the winners blend suggestive content and branding effortlessly. The panel got it right. These spots work because they subtly tease viewers. And, as a result, leave them clamoring to buy a case of Pepsi in the off chance that a parched supermodel might come-a-knockin’. Hey, it could happen.

See the top 10 hottest commercials ever at forbes.com

Reality bites (in advertising)

Tuesday, May 12th, 2009 - by Colin Ayres

There’s a new technology in town. Augmented Reality, or AR, allows consumers to interact with 3-D images, similar to holographs, using their computer’s web cam. A well-known early example of AR is the yellow lines sports networks use to mark the first down line during football games. Lately, however, a handful of marketers are experimenting with AR in their advertising efforts as a dynamic and intrusive element designed to enhance creative ideas. GE, Papa John’s, and the Postal Service are just a few of the brands experimenting with this up-and-coming technology.

See Augmented Reality in Action

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