Archive for the ‘article’ Category

Say Anything to Get the Word Out

Monday, November 9th, 2009 - by MEA

It’s one of the most classic scenes in cinematic history – oddball Lloyd Dobler, sporting a beige trench coat and a rundown pair of tennis shoes, hoists a boom box over his head and blasts Peter Gabriel’s “In Your Eyes” in hopes of winning the heart of Diane Court. If you haven’t seen Say Anything, it’s worth adding to your Netflix queue.

It’s this unforgettable clip that inspired a recent publicity stunt in New York City to promote the movie’s 20th Anniversary Edition. On November 3rd, a mob of Lloyd Dobler impersonators stormed the Big Apple. Borrowing from the character’s wardrobe, they paraded through Penn Station, NYU, and Union Square in an effort to generate buzz for the upcoming release. The special promotion culminated with a free concert, headlined by The Lloyd Dobler Effect.

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by MEA

Healthcare reform ads making you sick yet?

Tuesday, October 13th, 2009 - by Nicole Hickman

Brand advertisers are often accused of stretching the truth. Except that the claims they make have to be substantiated, they are subject to FTC rules and truth-in-advertising laws. There does, however, exist a dark corner of the communications world where advertisers claim just about anything they want, without fear of being shut down by regulations or disclosure rules. That would be the realm of political and legislative issue ads.

The First Amendment protects these ads as non-commercial speech, so they’re not subject to the same restrictions. As such, they all too often make outrageous claims in order to sway viewers and listeners to their side, employing straw men, hyperbole, half-truths, and outright lies, with little or no regard for the facts.

A case in point is an ad sponsored by a conservative group called the Independent Women’s Forum which claims healthcare reform legislation could result in 300,000 deaths from breast cancer, while another, put out by Americans United For Change flips the script on the death panel controversy by claiming that we already have death panels, masquerading as health insurance companies. And that’s just the tip of a very large iceberg when it comes to this type of advertising.

Imagine a world where advertising was completely unregulated, where advertisers were able to make as outrageous a claim as they wanted, truth be damned. Apparently, that world is already here – NPR reports there’s currently over $100 million being spent on various political and legislative issue ads.

Conservatives for Patients’ Rights: Squeeze

MoveOn.org: Shark Week

Patients United Now: Survivor

MoveOn.org: Caught Red Handed

Family Research Council: Life and Death

Americans United for Change: GOP Rx for Health Insurance Reform

A Positive “Spin” on Viral

Tuesday, October 6th, 2009 - by MEA

It’s rare to find a positive review of a brand in a viral video (check out United Breaks Guitars for something a little more typical) – especially one that’s garnering a substantial number of hits. But that didn’t stop Fatty Spins from professing his love for Apple in a low-budget, single-take rap video. And clearly it’s resonating; the video already has over a half a million views on YouTube.

Move over Mac vs. PC. Apple fans, perhaps more than other consumers, have been creating effective advertising for the behemoth brand all by themselves.

by MEA

Moments by Will Hoffman

Tuesday, September 29th, 2009 - by MEA

A short, yet inspirational film that reminds us to enjoy all of life’s fleeting moments. We thought it was worth sharing. Enjoy.

by MEA

Cash 4 Gullible

Tuesday, September 22nd, 2009 - by Mark Albertazzi

If you watch TV, there’s a good chance you’ve seen those cheeky commercials for Cash4Gold. For a refresher, see below.

Cash4Gold Ad

Normally, I would never ship away my gold possessions and rely on someone’s assessment of their value without being present. But being curious about how the process works, and what people had to say about it, I decided to at least Google Cash4Gold. One of the top links redirected me to complaintsboard.com, where I found a number of reviews posted by both customers and purported former employees.

What I found most entertaining, however, was a banner ad for Cash4Gold on the same page filled with complaints about the company. Whether you believe in the Cash4Gold offer, or the viability of their assessment process, you have to tip your hat to their media buying service. Apparently, they’ve identified a core target market and they know where they are – retirees, or down-on-their-luck folks, watching daytime TV, who in turn surf the web to see if the company’s offerings are viable.

Bottom line, after reading several other “exposes” on Cash4Gold’s practices, I was reminded of that familiar buyer beware adage: if it’s too good to be true, it probably is.

Go, Speed, Go (An Addendum to “Dentyne’s Take on the PSA”)

Thursday, September 17th, 2009 - by Colin Ayres

Social Media IconsSince the Industrial Revolution, the world has had a love affair with efficiency. Faster equals more convenient. Today, our affection for speed is more prevalent than ever. Technological advancements, namely the Internet with all its bells and whistles, allow us to consume information and communicate with one another at an unprecedented rate. At this moment, people everywhere are simultaneously answering emails, transferring money, and chatting with friends half way around the world – all via mobile phone. What’s not to love?

John Freeman thinks there’s plenty. Author of The Tyranny of E-mail, he argues “reacting to demands on our time by simply speeding up has canceled out many of the benefits of the Internet.” Moreover, he believes innovation has “isolated us from the people with whom we live” and makes it more difficult to “listen and mean it, to be idle and not fidget.”

Did you hear that? It was the sound of generation X-ers and Y-ers everywhere collectively rolling their eyes. But Freeman’s manifesto for slow communication isn’t without some merit. Since the late 18th century, it seems progress has favored quantity over quality. The most popular means of communication currently are good examples. Take Twitter. Can we really expect to send meaningful messages in just 140 characters? Then there are platforms like Facebook. As more and more people rely on social networking to keep in touch, handshakes are replaced by friend requests and human emotions are reduced to animated emoticons.

It’s a valid argument – relevance has diminished and face-to-face interactions have dwindled. But in the end Freeman’s ideals end up sounding archaic and nostalgic. The web is evolving and social media platforms are the cause. According to Erik Qualman, founder of the theory of Socialnomics™, social media represents a “fundamental shift in the way people interact.” Consider just a sample of his statistical research: Ashton Kutcher and Ellen DeGeneres have more followers than the entire population of Ireland, Norway, and Panama; it only took Facebook nine months to acquire 50 million users (to put it into perspective, it took television 13 years); and there are over 200,000,000 million blogs with more than half of the bloggers posting content or “Tweeting” daily. By the time you finish reading this, those numbers will likely have increased. In short, the world runs – and will continue running – on the web.

The Social Media Revolution depicted by Qualman represents the most significant societal change since the Industrial Revolution. Fast talk is just a byproduct of that evolution. Freeman would warn that the rate at which we communicate is diminishing the value of those communications. Maybe. But the advantages of innovation far outweigh the disadvantages. We are interconnected like never before, seamlessly communicating with friends, families, and colleagues whenever, wherever. Facts, opinions, and information alike flow freely 24 hours a day, seven days a week. Companies that offer real value to consumers scale overnight, while imposters disappear with the blink of an eye. With upsides like those, the revolution can’t turn fast enough.

Watch Erik Qualman’s Socialnomics Video

Read John Freeman’s “Not So Fast”

Dentyne’s Take on the PSA

Wednesday, September 16th, 2009 - by Lindsy Haslam

Technology is an integral part of the way we communicate and brands are always looking for a new way to take advantage of the rise in social media. In 2008, when sales were down 9%, Dentyne was no different. But instead of a fan page on Facebook, an iPhone app, or Twitter updates, the company chose to turn the social media craze on its head.

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Tweets Speak Volumes

Friday, August 14th, 2009 - by Colin Ayres


Tweets Speak Volumes

We have a saying around here. Everything communicates. Actually, it’s more like a mantra – a pillar of our strategic model and a familiar tune to our clients for sure. It’s simple, really. Everything you do, from the way you answer the phone to advertising, is a reflection of your brand. For better or for worse.

That goes for Twitter, too. Yep, a tweet can say plenty. In fact, with a unique angle (read: you have something interesting to say) and enough followers (read: people are actually interested in what you’re saying), 140 characters are enough to build a brand.

Or, kick it in the groin. Take J.R. Smith, a point guard for the Denver Nuggets. Recently, The Denver Post raised questions about whether his tweets were gang related. Consequently, J.R. pulled the plug on his account to avoid the bad publicity. Then there’s Antonio Cromartie, a defensive back for the San Diego Chargers. He was fined $2,500 for complaining about the food at training camp, claiming the team hasn’t reached the Super Bowl in the last few years due to malnutrition.

It wasn’t long after the two incidents that ESPN issued a memo prohibiting affiliated “personalities” from using Twitter unless it serves the network’s agenda. The call for censorship isn’t surprising when you consider that the athletes are essentially employees of ESPN, a brand with a reputation to maintain among its viewers, a.k.a. customers.

The same goes for your brand. Share insights, answer questions, entertain, and provide links. In short, if you’re going to communicate with customers, be relevant. It will help serve your company’s agenda. But don’t do it without a level of control and thoughtful restrictions. After all, in a world powered by social networking, it doesn’t take much to smear a brand these days. Just a tweet will do.

The Most Interesting Beer Salesman

Thursday, July 16th, 2009 - by Colin Ayres

For whatever reason, and there are plenty of theories out there, the proverbial big idea is a rare commodity in advertising nowadays. (Some even argue that it’s dead, but that’s a blog entry all it’s own.) The kind of idea that creates longstanding meaning for brand, sets it apart from the competition, and galvanizes customers. Truly, they are few and far between.

The Most Interesting Man in the World is just that kind of rarity. This immeasurably popular Dos Equis campaign is a beacon of originality in a sea of sameness. Not only is the protagonist a gray-haired father figure, the seen-it-all “life connoisseur” openly admits that he doesn’t always drink beer. Compare that to every other beer commercial and Dos Equis shines like a beacon in the cluttered aisles of supermarkets, too.

In fact, during a time when imported beer sales have dropped 11%, the man who “once had an awkward moment just to see how it feels” has helped Dos Equis boost their sales by 17%. From TV and radio spots to online advertising to viral videos, this tightly integrated campaign is a testament to the power of big ideas and the value of branding. Especially in tough economic times.

Read the Full Story at AdAge

When Viral Attacks

Thursday, July 9th, 2009 - by Chris Hunt

Everybody it seems wants to go viral these days, and it can be a big brand boost – remember Burger King’s Subservient Chicken? But in the new world, viral contagions can cut both ways. Witness Dave Carroll’s “United Breaks Guitars,” a melodic, frontal assault on United Airlines. The song and accompanying YouTube video chronicles a recent flight that left Carroll with a broken Taylor guitar. Posted just last Monday, three days later it’s already past 500,000 hits and 3,000 comments.

Less than stellar customer relations is certainly not a new phenomenon, but companies’ best learn that the ability of slighted customers to share their rage over poor treatment has taken on new, virulent dimensions. For sure, twenty years ago Mr. Carroll would have been no less pissed off at the “friendly skies” carrier. Still, his recourse typically would have been a cathartic rant to his wife and maybe a stern letter to customer service the next morning. Today, on his way to long-term parking he’s already called them out with a Tweet, a Facebook status update and a blog post instantaneously from his Smartphone. And, if he’s really fired up as Dave was, in a few hours a well-produced and entertaining music video is blasting the company for thousands of eyes worldwide.

Word of mouth, viral communications has always been the most powerful kind of advertising. What’s new is that the “mouth” is now an instantaneous, global megaphone in the hands of a skilled user. We’re sure United wishes they had taken better care of Dave Carroll’s guitar and accidents do happen. Next time though, they might want to think about taking better care of Dave Carroll – or if not, maybe make sure they damage his laptop and I-phone too!