Posts Tagged ‘social media’

A post-game analysis (of the ads).

Tuesday, February 9th, 2010 - by MEA

The confetti may have settled, but the web is still buzzing over the Big Game. Of course, around here we’re talking more about the action off the field that kept viewers glued to the screen during TV timeouts, forgoing bathroom breaks. Betty White playing receiver. A house made of beer cans. Letterman, Leno, and Oprah on the couch. Guys without pants. A violin-playing beaver. Talking babies offering investment advice. The list of big brands that hoped to make a big impact is a long one.

Similar to Super Bowls past, some ads delivered the goods. Take Google’s subtle, sophisticated, and relatively inexpensive reaffirmation of its dominance in the search industry. Others fell short of the pre-game hype, like Taco Bell, while the remaining few were just downright odd. Congrats to Dockers for topping that list.

But that’s just us. You can check out how all of TV’s most expensive commercials scored with Ad Meter focus groups on USAToday.com. Or, read how the Twittersphere ranks the “super” brands that appeared during the Big Game. In the meantime, tell us what you think! Which ad was your favorite? Did any disappoint?

View USA Today’s Rankings

Check Out What the Twittersphere Thinks

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by MEA

The Super Bowl: More Than Just a Game for Brands

Friday, February 5th, 2010 - by MEA

For decades, advertising during the Super Bowl has meant garnering the attention of millions of game-time viewers. Then there’s the inevitable wave of PR, consumer chatter, and cachet that follows, which helps generate a strong ROI despite the associated costs.

The life expectancy of Super Bowl ads has increased over the past few years, thanks to complementary online advertising, galleries, and social networks. The smartest brands even launch sneak peeks of their ads on YouTube to generate pre-game buzz.

In 2010, advertisers will work even harder to maximize exposure and participation via organic search, online videos, Twitter, Facebook, and beyond. Regardless of the final score, it should make for an interesting game. Be sure to visit Stir-Fry early next week to check out our favorites, as well as a few other websites that track the top ads based on public reaction.

Hulu Ad Gallery

Determine what ads are doing best by the number of Tweets:

YouTube Ad Blitz

In the meantime, post your all-time favorites in the comments section.

by MEA

Domino’s to the World: Our Pizza Sucks

Friday, January 15th, 2010 - by Colin Ayres

It was less than a year ago when the web was buzzing over a YouTube video that starred two Domino’s Pizza employees displaying some, er, inappropriate behavior as they prepared a customer’s order. The result? Over 940,000 views and a tidal wave of bad PR. The repulsive nature of the video served as a catalyst for unbridled criticism on social networks, which held the company, its employees, and its pizza in contempt.

It didn’t take long for CEO, Patrick Doyle, to respond. He issued a public apology via the same channels that had delivered a significant blow to the Domino’s brand and its core product. He promised a full investigation, thanked loyal customers, and guaranteed changes abound.

Fast forward to January 2010. Domino’s launches a fully-integrated ad campaign called the Pizza Turnaround — the true story of how the nation’s second-largest pizza company and the largest deliverer of pizza is facing its harshest critics and attempting to remake its pizza from the crust up. The campaign addresses the problem directly, with current employees sharing footage of product-bashing focus groups and unkind quotes from social networks such as, “[It] tastes like cardboard.” In addition, the brand is promoting its move toward selling pizza via social networking sites and popular mobile devices in hopes of meeting customer demand while appealing to a younger audience.

If nothing else, in the wake of the public relations nightmare that started in early 2009, Domino’s honesty is refreshing. If more advertisers took this kind of approach, especially during the so-called social media revolution the industry is facing, they’d be better off. But can this truth-in-advertising approach work for such a tarnished brand? Can Domino’s reshape perception and build loyalty with the simple proclamation, “Our pizza sucks and we’re going to do something about it”? It’s probably too early to tell, although initial reactions have been positive. In the end, it will be the quality of the product (read: does it taste more like freshly baked dough and cheese than cardboard) that decides if the Pizza Turnaround is indeed a revolution.

Check out www.pizzaturnaround.com and share your thoughts.

Big ‘Boom De Ah Dah’

Friday, December 4th, 2009 - by Colin Ayres

Shortly after Discovery Networks premiered The World is Just Awesome in 2008 to promote the Discovery Channel, the spot garnered major media attention and won several industry awards. In fact, it was so popular and well received by audiences that a second version was recently released. Same catchy melody. New faces and lyrics.

In today’s participatory culture, where consumers engage with and influence brands constantly, perhaps the most interesting aspect of the campaign is the budding viral component. Rather than just the love of a product (reference: A Positive “Spin” on Viral), the pass-along effect in this case is growing out of consumers’ love of an advertisement.

This isn’t the first time that’s happened, but it’s rare. So, what’s the magic formula? There isn’t one. Discovery Networks struck brand awareness gold by genuinely connecting with its audience. Obviously, it’s easier said than done. But by allowing people around the world to put their own spin on ‘Boom De Ah Dah’, the brand found a unique way to engage its audience and gain exposure. Now, Discovery Networks is asking for even more submissions from all of their “talented friends out there.” That’s what I like to call striking while the iron is hot.

What Are Your Favorite Commercials of the Decade?

Monday, November 23rd, 2009 - by MEA

Adweek has compiled what they believe are the top commercials of the decade (non-Super Bowl edition). We’ve combed through the nomination list and chosen our favorites.

Our choices for best TV spots: It’s a tie between Adidas’ “Hello Tomorrow” and Dove’ “Evolution.”

Our choice for best viral advertisement: “Tea Partay.”

We also noticed a few omissions from the list. Like the hilarious big German promoting wind energy and a reunited Survivor following around Glen as he chugs Starbucks. Another favorite is the human dominoes line that ends with a man and his Miller Lite. Take a look at Adweek’s list to watch the videos and vote.

What are your favorite ads of the decade?

Our other favorite ads.

by MEA

Hasbro Out to Answer the Age-Old Question

Tuesday, November 10th, 2009 - by MEA

Are men or women smarter? The answer might finally be revealed in the Trivial Pursuit Experiment, an online battle of the sexes for IQ supremacy.

The microsite is a unique promotional effort by Hasbro to promote the board game’s newest edition – “Team”. As players answer questions to help boost their team’s score, they’ll also see real-time scoring and team updates, as well as viral videos they can pass along to friends. It’s an impressive use of social media to say the least, particularly when the popularity of traditional board games is losing to online gaming.

Check it out and join the battle here.

by MEA

A Positive “Spin” on Viral

Tuesday, October 6th, 2009 - by MEA

It’s rare to find a positive review of a brand in a viral video (check out United Breaks Guitars for something a little more typical) – especially one that’s garnering a substantial number of hits. But that didn’t stop Fatty Spins from professing his love for Apple in a low-budget, single-take rap video. And clearly it’s resonating; the video already has over a half a million views on YouTube.

Move over Mac vs. PC. Apple fans, perhaps more than other consumers, have been creating effective advertising for the behemoth brand all by themselves.

by MEA

Go, Speed, Go (An Addendum to “Dentyne’s Take on the PSA”)

Thursday, September 17th, 2009 - by Colin Ayres

Social Media IconsSince the Industrial Revolution, the world has had a love affair with efficiency. Faster equals more convenient. Today, our affection for speed is more prevalent than ever. Technological advancements, namely the Internet with all its bells and whistles, allow us to consume information and communicate with one another at an unprecedented rate. At this moment, people everywhere are simultaneously answering emails, transferring money, and chatting with friends half way around the world – all via mobile phone. What’s not to love?

John Freeman thinks there’s plenty. Author of The Tyranny of E-mail, he argues “reacting to demands on our time by simply speeding up has canceled out many of the benefits of the Internet.” Moreover, he believes innovation has “isolated us from the people with whom we live” and makes it more difficult to “listen and mean it, to be idle and not fidget.”

Did you hear that? It was the sound of generation X-ers and Y-ers everywhere collectively rolling their eyes. But Freeman’s manifesto for slow communication isn’t without some merit. Since the late 18th century, it seems progress has favored quantity over quality. The most popular means of communication currently are good examples. Take Twitter. Can we really expect to send meaningful messages in just 140 characters? Then there are platforms like Facebook. As more and more people rely on social networking to keep in touch, handshakes are replaced by friend requests and human emotions are reduced to animated emoticons.

It’s a valid argument – relevance has diminished and face-to-face interactions have dwindled. But in the end Freeman’s ideals end up sounding archaic and nostalgic. The web is evolving and social media platforms are the cause. According to Erik Qualman, founder of the theory of Socialnomics™, social media represents a “fundamental shift in the way people interact.” Consider just a sample of his statistical research: Ashton Kutcher and Ellen DeGeneres have more followers than the entire population of Ireland, Norway, and Panama; it only took Facebook nine months to acquire 50 million users (to put it into perspective, it took television 13 years); and there are over 200,000,000 million blogs with more than half of the bloggers posting content or “Tweeting” daily. By the time you finish reading this, those numbers will likely have increased. In short, the world runs – and will continue running – on the web.

The Social Media Revolution depicted by Qualman represents the most significant societal change since the Industrial Revolution. Fast talk is just a byproduct of that evolution. Freeman would warn that the rate at which we communicate is diminishing the value of those communications. Maybe. But the advantages of innovation far outweigh the disadvantages. We are interconnected like never before, seamlessly communicating with friends, families, and colleagues whenever, wherever. Facts, opinions, and information alike flow freely 24 hours a day, seven days a week. Companies that offer real value to consumers scale overnight, while imposters disappear with the blink of an eye. With upsides like those, the revolution can’t turn fast enough.

Watch Erik Qualman’s Socialnomics Video

Read John Freeman’s “Not So Fast”

Dentyne’s Take on the PSA

Wednesday, September 16th, 2009 - by Lindsy Haslam

Technology is an integral part of the way we communicate and brands are always looking for a new way to take advantage of the rise in social media. In 2008, when sales were down 9%, Dentyne was no different. But instead of a fan page on Facebook, an iPhone app, or Twitter updates, the company chose to turn the social media craze on its head.

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Tweets Speak Volumes

Friday, August 14th, 2009 - by Colin Ayres


Tweets Speak Volumes

We have a saying around here. Everything communicates. Actually, it’s more like a mantra – a pillar of our strategic model and a familiar tune to our clients for sure. It’s simple, really. Everything you do, from the way you answer the phone to advertising, is a reflection of your brand. For better or for worse.

That goes for Twitter, too. Yep, a tweet can say plenty. In fact, with a unique angle (read: you have something interesting to say) and enough followers (read: people are actually interested in what you’re saying), 140 characters are enough to build a brand.

Or, kick it in the groin. Take J.R. Smith, a point guard for the Denver Nuggets. Recently, The Denver Post raised questions about whether his tweets were gang related. Consequently, J.R. pulled the plug on his account to avoid the bad publicity. Then there’s Antonio Cromartie, a defensive back for the San Diego Chargers. He was fined $2,500 for complaining about the food at training camp, claiming the team hasn’t reached the Super Bowl in the last few years due to malnutrition.

It wasn’t long after the two incidents that ESPN issued a memo prohibiting affiliated “personalities” from using Twitter unless it serves the network’s agenda. The call for censorship isn’t surprising when you consider that the athletes are essentially employees of ESPN, a brand with a reputation to maintain among its viewers, a.k.a. customers.

The same goes for your brand. Share insights, answer questions, entertain, and provide links. In short, if you’re going to communicate with customers, be relevant. It will help serve your company’s agenda. But don’t do it without a level of control and thoughtful restrictions. After all, in a world powered by social networking, it doesn’t take much to smear a brand these days. Just a tweet will do.