Posts Tagged ‘Twitter’

A post-game analysis (of the ads).

Tuesday, February 9th, 2010 - by MEA

The confetti may have settled, but the web is still buzzing over the Big Game. Of course, around here we’re talking more about the action off the field that kept viewers glued to the screen during TV timeouts, forgoing bathroom breaks. Betty White playing receiver. A house made of beer cans. Letterman, Leno, and Oprah on the couch. Guys without pants. A violin-playing beaver. Talking babies offering investment advice. The list of big brands that hoped to make a big impact is a long one.

Similar to Super Bowls past, some ads delivered the goods. Take Google’s subtle, sophisticated, and relatively inexpensive reaffirmation of its dominance in the search industry. Others fell short of the pre-game hype, like Taco Bell, while the remaining few were just downright odd. Congrats to Dockers for topping that list.

But that’s just us. You can check out how all of TV’s most expensive commercials scored with Ad Meter focus groups on USAToday.com. Or, read how the Twittersphere ranks the “super” brands that appeared during the Big Game. In the meantime, tell us what you think! Which ad was your favorite? Did any disappoint?

View USA Today’s Rankings

Check Out What the Twittersphere Thinks

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by MEA

The Super Bowl: More Than Just a Game for Brands

Friday, February 5th, 2010 - by MEA

For decades, advertising during the Super Bowl has meant garnering the attention of millions of game-time viewers. Then there’s the inevitable wave of PR, consumer chatter, and cachet that follows, which helps generate a strong ROI despite the associated costs.

The life expectancy of Super Bowl ads has increased over the past few years, thanks to complementary online advertising, galleries, and social networks. The smartest brands even launch sneak peeks of their ads on YouTube to generate pre-game buzz.

In 2010, advertisers will work even harder to maximize exposure and participation via organic search, online videos, Twitter, Facebook, and beyond. Regardless of the final score, it should make for an interesting game. Be sure to visit Stir-Fry early next week to check out our favorites, as well as a few other websites that track the top ads based on public reaction.

Hulu Ad Gallery

Determine what ads are doing best by the number of Tweets:

YouTube Ad Blitz

In the meantime, post your all-time favorites in the comments section.

by MEA

Go, Speed, Go (An Addendum to “Dentyne’s Take on the PSA”)

Thursday, September 17th, 2009 - by Colin Ayres

Social Media IconsSince the Industrial Revolution, the world has had a love affair with efficiency. Faster equals more convenient. Today, our affection for speed is more prevalent than ever. Technological advancements, namely the Internet with all its bells and whistles, allow us to consume information and communicate with one another at an unprecedented rate. At this moment, people everywhere are simultaneously answering emails, transferring money, and chatting with friends half way around the world – all via mobile phone. What’s not to love?

John Freeman thinks there’s plenty. Author of The Tyranny of E-mail, he argues “reacting to demands on our time by simply speeding up has canceled out many of the benefits of the Internet.” Moreover, he believes innovation has “isolated us from the people with whom we live” and makes it more difficult to “listen and mean it, to be idle and not fidget.”

Did you hear that? It was the sound of generation X-ers and Y-ers everywhere collectively rolling their eyes. But Freeman’s manifesto for slow communication isn’t without some merit. Since the late 18th century, it seems progress has favored quantity over quality. The most popular means of communication currently are good examples. Take Twitter. Can we really expect to send meaningful messages in just 140 characters? Then there are platforms like Facebook. As more and more people rely on social networking to keep in touch, handshakes are replaced by friend requests and human emotions are reduced to animated emoticons.

It’s a valid argument – relevance has diminished and face-to-face interactions have dwindled. But in the end Freeman’s ideals end up sounding archaic and nostalgic. The web is evolving and social media platforms are the cause. According to Erik Qualman, founder of the theory of Socialnomics™, social media represents a “fundamental shift in the way people interact.” Consider just a sample of his statistical research: Ashton Kutcher and Ellen DeGeneres have more followers than the entire population of Ireland, Norway, and Panama; it only took Facebook nine months to acquire 50 million users (to put it into perspective, it took television 13 years); and there are over 200,000,000 million blogs with more than half of the bloggers posting content or “Tweeting” daily. By the time you finish reading this, those numbers will likely have increased. In short, the world runs – and will continue running – on the web.

The Social Media Revolution depicted by Qualman represents the most significant societal change since the Industrial Revolution. Fast talk is just a byproduct of that evolution. Freeman would warn that the rate at which we communicate is diminishing the value of those communications. Maybe. But the advantages of innovation far outweigh the disadvantages. We are interconnected like never before, seamlessly communicating with friends, families, and colleagues whenever, wherever. Facts, opinions, and information alike flow freely 24 hours a day, seven days a week. Companies that offer real value to consumers scale overnight, while imposters disappear with the blink of an eye. With upsides like those, the revolution can’t turn fast enough.

Watch Erik Qualman’s Socialnomics Video

Read John Freeman’s “Not So Fast”

Dentyne’s Take on the PSA

Wednesday, September 16th, 2009 - by Lindsy Haslam

Technology is an integral part of the way we communicate and brands are always looking for a new way to take advantage of the rise in social media. In 2008, when sales were down 9%, Dentyne was no different. But instead of a fan page on Facebook, an iPhone app, or Twitter updates, the company chose to turn the social media craze on its head.

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Tweets Speak Volumes

Friday, August 14th, 2009 - by Colin Ayres


Tweets Speak Volumes

We have a saying around here. Everything communicates. Actually, it’s more like a mantra – a pillar of our strategic model and a familiar tune to our clients for sure. It’s simple, really. Everything you do, from the way you answer the phone to advertising, is a reflection of your brand. For better or for worse.

That goes for Twitter, too. Yep, a tweet can say plenty. In fact, with a unique angle (read: you have something interesting to say) and enough followers (read: people are actually interested in what you’re saying), 140 characters are enough to build a brand.

Or, kick it in the groin. Take J.R. Smith, a point guard for the Denver Nuggets. Recently, The Denver Post raised questions about whether his tweets were gang related. Consequently, J.R. pulled the plug on his account to avoid the bad publicity. Then there’s Antonio Cromartie, a defensive back for the San Diego Chargers. He was fined $2,500 for complaining about the food at training camp, claiming the team hasn’t reached the Super Bowl in the last few years due to malnutrition.

It wasn’t long after the two incidents that ESPN issued a memo prohibiting affiliated “personalities” from using Twitter unless it serves the network’s agenda. The call for censorship isn’t surprising when you consider that the athletes are essentially employees of ESPN, a brand with a reputation to maintain among its viewers, a.k.a. customers.

The same goes for your brand. Share insights, answer questions, entertain, and provide links. In short, if you’re going to communicate with customers, be relevant. It will help serve your company’s agenda. But don’t do it without a level of control and thoughtful restrictions. After all, in a world powered by social networking, it doesn’t take much to smear a brand these days. Just a tweet will do.

When Viral Attacks

Thursday, July 9th, 2009 - by Chris Hunt

Everybody it seems wants to go viral these days, and it can be a big brand boost – remember Burger King’s Subservient Chicken? But in the new world, viral contagions can cut both ways. Witness Dave Carroll’s “United Breaks Guitars,” a melodic, frontal assault on United Airlines. The song and accompanying YouTube video chronicles a recent flight that left Carroll with a broken Taylor guitar. Posted just last Monday, three days later it’s already past 500,000 hits and 3,000 comments.

Less than stellar customer relations is certainly not a new phenomenon, but companies’ best learn that the ability of slighted customers to share their rage over poor treatment has taken on new, virulent dimensions. For sure, twenty years ago Mr. Carroll would have been no less pissed off at the “friendly skies” carrier. Still, his recourse typically would have been a cathartic rant to his wife and maybe a stern letter to customer service the next morning. Today, on his way to long-term parking he’s already called them out with a Tweet, a Facebook status update and a blog post instantaneously from his Smartphone. And, if he’s really fired up as Dave was, in a few hours a well-produced and entertaining music video is blasting the company for thousands of eyes worldwide.

Word of mouth, viral communications has always been the most powerful kind of advertising. What’s new is that the “mouth” is now an instantaneous, global megaphone in the hands of a skilled user. We’re sure United wishes they had taken better care of Dave Carroll’s guitar and accidents do happen. Next time though, they might want to think about taking better care of Dave Carroll – or if not, maybe make sure they damage his laptop and I-phone too!

The reality of social media. (From the Onion, of all sources.)

Friday, June 26th, 2009 - by Colin Ayres

In a recent report, the Onion parodies social media. The story holds a mirror up to those of us on the “bleeding edge,” poking fun at our new toys and the increasing roles they play in our daily lives. It’s hilariously insulting (and a bit profane, so apologies in advance), but the “fake news” organization delivers a feasible depiction of modern-day networking.

Technology is revolutionizing the way we share and consume information. Just ask the people reading this post on their iPhone, while at the same time updating their Facebook page, tweeting about a great restaurant, and monitoring a bid on eBay.

We are interconnected with friends and associates like never before. And the marketing industry will have to evolve as a result, specifically the means in which we communicate with consumers. Some are ahead of the curve. Shaq is building personal brand equity on Twitter. ESPN anchors are reporting via their Facebook pages. And Dominos Pizza recently quashed an onslaught of bad PR using viral videos. That’s the reality. Now we have to deal with it.

Check out a real-life example of social media at work